Sajana Bags - Return/Exchange Policy

Sajana By Shagun has no Return/Exchange policy.

Although, if you have received a Damaged / Tampered / Wrong article, then your order will be eligible for Exchange only.

Please note: No complaint will be considered without an Unboxing Video.

No defect/damages in the article will be considered without an Unboxing Video.

You need to share the following details along with the unboxing video within 24 hours of receiving your parcel on our customer care number 7060312229📲 (WhatsApp only):

• Order ID
• Email ID
• Name
• Instagram ID

Exchange Process:

Our maximum response time is 48 working hours due to bulk messages.

Once we get to see your case, our Customer Care Executive will examine the entire issue and cross-verify it with confirmation. If the shared unboxing video is found to be fake, repacked, not from start to end, or contains issues, we will not be able to entertain the case.

And on the other hand, if everything is fine – we will approve the exchange.

Once You Are Eligible for Exchange:

We will send you our address where you will need to send the parcel back to us. Please pack the article safely, just like you received it – secured with bubble wrap.

We will dispatch the new article only after receiving and reviewing the return parcel.

Refund Process:

Although we don’t have any option for a refund, in any case, a refund will be issued as a credit in the form of a coupon code only.

The coupon code has a 1-year validity from the date of issuance and can be used at any time within the 1-year period for your purchase.